With COVID-19 bringing about so much uncertainty we committed from the beginning to communicating openly and regularly with our people.
Whilst we’re experienced in using non-traditional methods to communicate, we have further boosted our communication efforts during the pandemic period, including through the following:
- Leveraging various existing channels such as email, team briefings/performance dialogues, DHL TV, phone calls, video calls and whatsapp messages
- Expediting the rollout of our employee app, Smartr. Now available in over 120 countries.
- Hosting virtual Townhall events, allowing people around the world to hear from leaders
- Sharing regular voice and video memos from our leadership teams